| The loads of responsibilities medical assistants bear on | | | | sutures and changing dressings, performing basic |
| their shoulders are considerably challenging, from | | | | lab-tests, and etc. |
| answering telephones, updating and filling medical | | | | Giving patients, in the health care sector, a human |
| records, to explaining treatment procedures to patients, | | | | touch plays a major role in lifting confidence and |
| preparing and administering medications, drawing blood, | | | | alleviating hospital-tensions in patients, causing them to |
| and many more. | | | | feel more at ease. |
| Each of their working days is packed with important | | | | The patients being met daily are different and unique. |
| role of importance, as it is the patients with illnesses | | | | Some may be mean due to a possible side effect of |
| that they are treating. Therefore, they must also have | | | | an illness, so therefore, the medical assistant must talk |
| very good level of patience, and have good | | | | with him or her nicely and console them "Don't worry, |
| communication skills, and listening skills to make sure | | | | it's alright, you will be fine." Some may be very nervous |
| they are ready to listen to patients' needs. | | | | whenever they see a needle about to be poked into |
| Greeting patients and answering telephones for inquiry | | | | their arm, so the medical assistant's role is to make this |
| or appointment booking are the least what medical | | | | patient feel calm and tell him that "the needle does not |
| assistants do. They must be very good at multitasking | | | | hurt." |
| and not be complaining about how much work they | | | | Whether or not we are lying to the patients about that, |
| got to do, compared to other careers. Once they are | | | | does not matter anymore, this is simply because we |
| done with the front-desk roles, they then switch role to | | | | know what patients need right that instance is |
| become the wingman of the medical doctor inside the | | | | someone to talk with them, someone to tell them what |
| operation room. Inside, they are responsible for simple, | | | | to do, and someone to be next to them. |
| yet important roles such as drawing blood, removing | | | | |